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Beyond measuring service quality: learning from the voices of the customers, the staff, the processes, and the organization

Phipps, Shelley

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Beyond measuring service quality: learning from the voices of the customers, the staff, the processes, and the organization

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Beyond measuring service quality: learning from the voices of the customers, the staff, the processes, and the organization / Shelley Phipps.

Tongue

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CAG00662123

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